Aims:

To ensure that individuals do not suffer through lack of knowledge of their rights and responsibilities or of the services available to them, or through an inability to express their needs effectively; and To exercise a responsible influence on the development of social policies and services, both locally and nationally.

Values:

The Citizens Advice Service helps people resolve their money, legal and other problems by providing information and advice, and by influencing policymakers. The service is independent and provides free, confidential and impartial advice to everybody, regardless of race, gender, disability, sexual orientation, religion, age or nationality. It recognises the positive value of diversity, promotes equality, and challenges discrimination.

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